Refund and Return Policy for Spotpariz – Effective Date: January 3, 2025

At Spotpariz, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward and hassle-free return and refund process. Please review the following terms to ensure a smooth return experience.

1. Return Eligibility

We accept returns under the following conditions:

  • Return Period: You have 30 days from the delivery date to return any item purchased from Spotpariz.
  • Condition of the Item: Items must be unused, in their original packaging, and in the same condition as when you received them. We cannot accept returns for items that have been used, damaged, or altered.
  • Non-Returnable Items: Certain products, such as custom-made or personalized items, are non-returnable. These will be clearly marked on the product page.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns. If you are unable to provide proof of purchase, we may still process your return at our discretion.

2. Return Process

To initiate a return, please follow these steps:

  • Step 1: Contact our customer service team at info@spotpariz.com or call (315) 592-5290 to request a return authorization. Be sure to provide your order number and reason for the return.
  • Step 2: You will receive a Return Merchandise Authorization (RMA) number and detailed instructions for the return process.
  • Step 3: Securely package the item with all original packaging, manuals, and accessories. Ensure the RMA number is included with the return.
  • Step 4: Ship the item back to us using a reliable carrier. Return shipping costs are the customer’s responsibility unless the item is defective or damaged upon arrival.

3. Refunds

Once we receive and inspect your return, we will process your refund. Refunds will be issued to the original payment method. Please allow up to 5-7 business days for the refund to appear in your account.

  • Refund Processing: Refunds are typically processed within 3-5 business days after receiving and inspecting the returned item. You will be notified via email once the refund is processed.
  • Non-Refundable Charges: Shipping charges are not refundable. If you received free shipping and are returning part of your order, the original shipping cost may be deducted from your refund.
  • Partial Refunds: In cases where the item is not returned in its original condition, a partial refund may be issued.

4. Damaged or Defective Products

If your product arrives damaged or defective, we sincerely apologize. In such cases, you have the following options:

  • Return for Refund: You can return the damaged or defective item for a full refund, including shipping costs.
  • Replacement: Alternatively, we can send you a replacement product at no additional charge. If the item is out of stock, a full refund will be issued.

To initiate a return for a damaged or defective product, please contact our customer service team immediately. We may ask for photos of the damage or defect to process your claim.

5. Exchanges

We do not offer direct exchanges. If you would like to exchange an item for a different size, color, or model, you will need to return the original item and place a new order.

6. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders that have not been processed for shipment can be canceled. Once shipped, the order cannot be canceled, but you can return the item according to our return policy.

7. International Returns

For international orders, the return process is similar to domestic orders; however, you will be responsible for return shipping fees. Customs duties and taxes are non-refundable, and we recommend using a trackable shipping service for returns.

8. Contact Us

If you have any questions about our refund and return policy, or need assistance with a return, please contact us:

Effective Date: January 3, 2025